Terms of Service
Last updated: January 2026
Quotes and pricing
Quotes are based on the information you give us. If the property differs materially from what was described — significantly more windows, restricted access, or heavy hard-water staining — we'll tell you before starting and agree any change with you first.
Scheduling and access
We'll confirm an arrival window and text you on the day. Please make sure gates are unlocked, vehicles are clear of windows, and pets are secured. If we can't access the property on the day, a call-out fee may apply.
Cancellations
You can reschedule or cancel with at least 24 hours' notice at no charge. We may reschedule for severe weather or safety reasons and will contact you as early as we can.
Satisfaction and rain touch-up guarantees
Raise anything you're unhappy with during the final walkthrough and we'll correct it before we leave. If it rains within five days of an exterior clean and spotting appears, contact us and we'll return to touch up the affected glass at no charge. Both guarantees cover the work we performed; they do not cover new soiling, construction dust, or damage caused by others.
Condition of glass and fittings
Some conditions cannot be corrected by cleaning — including scratches, oxidation, failed seals, permanent mineral etching, and paint or construction residue. We'll point these out rather than risk damage by attempting to remove them.
Insurance and liability
We carry general liability and workers' compensation insurance and will provide a certificate on request. Please report any damage to us within 48 hours of service so we can inspect and resolve it.
Payment
Residential work is due on completion unless agreed otherwise. Commercial accounts may be invoiced on terms. Late balances may be subject to a reasonable late fee.
Questions
Call (914) 877-2280 or email reid@tigercleanpressurewashing.com and we'll walk you through any of the above.